Upon acceptance of our terms and purchase of our services, a recurring payment arrangement will be established.
The recurring payment date will be prominently displayed on your service dashboard at www.two-phones.com/account/ on the date of service activation and will serve as your regular monthly billing date.
By setting up a recurring payment arrangement, you are authorising us to automatically withdraw payments from your designated payment method using the Bulk Electronic Clearing System (BECS).
We don't charge a processing fee for monthly recurring debit payments.
If you don't have enough money available on your monthly payment date, your bank may charge you a fee.
If you don't pay in time because your recurring payment has failed, you'll need to log in to your two-phones account and pay by another method or we may suspend or restrict your services.
We accept VISA and Mastercard.
You can change your recurring payment details by logging in to your two-phones account and updating your payment method.
We are committed to providing you with adequate notice regarding any changes or cancellations related to your recurring payment arrangement. We will aim to provide you with at least 30 days' notice if there are any cancellations or changes that may significantly impact the majority of our customers who use recurring payments. For changes that may be detrimental (but not of major impact) to the majority of our customers, we will provide at least 14 days' notice. If changes are required due to legal or security reasons, we will aim to provide you with 3 days' notice, if possible. However, for changes that will benefit you or have no impact on you, we may not provide any notice.
If we cancel your recurring payment arrangement due to a dishonoured or rejected payment, or if we suspect that you have provided us with false information, we will notify you accordingly.
If you encounter any issues or disputes regarding your recurring payment, we kindly ask that you raise a support request through our designated channel. Please note that if your dispute concerns a payment that you have already made to us, you may not have access to those funds until the dispute is resolved. In the event that we are unable to reach a satisfactory resolution, you have the option to file a complaint with the Telecommunications Industry Ombudsman.
By agreeing to these terms, you provide two-phones with the authorisation to deduct the specified amount from your designated account on a monthly basis.
In these terms, references to “we”, “us” and “our” are references to two-phones Pty Ltd ABN 26 655 835 493.
