Is two-phones compatible with different operating systems?

Yes, two-phones is compatible with both iOS and Android operating systems, making it accessible for a wide range of mobile devices.

Can I transfer my existing personal contacts and data to two-phones?

No, two-phones uses your Microsoft 365 business contacts. At two-phones we strive to keep your personal life separate from your work life.

Can I use two-phones with my existing mobile device?

Yes, two-phones is designed to work with your existing mobile device, whether it's an iOS or Android device.

How can I contact the two-phones support team?

You can reach out to our support team through our website or by contacting our designated support email or phone number.

How do I allocate numbers to employees in my company?

Through the two-phones system management portal, you can easily allocate numbers to employees and manage their access and permissions.

Can I keep my existing phone number?

With two-phones, you will be assigned a dedicated business number. However, you can still keep your personal phone number separate and use it for non-work-related communications.

Do I need a new SIM card to use two-phones?

No, you can continue using your existing SIM card with two-phones. Our service works independently of the SIM card and integrates seamlessly with your mobile device.

How secure is the two-phones service?

two-phones prioritises security and employs advanced encryption and authentication measures to protect sensitive business data. Our service is designed to meet industry standards and comply with data protection regulations.

What level of customer support is available?

We offer comprehensive customer support to assist you with any questions or issues you may have. Our dedicated support team is available through various channels, including email and phone.

How does two-phones integrate with Microsoft 365?

The two-phones App seamlessly integrates with Microsoft 365, allowing employees to access essential productivity tools such as email, calendar, and contacts directly through the companion app.

Where does two-phones keep data such as SMS and call logs?

Your SMS and call logs are stored in a secure and private cloud storage provided by Microsoft 365's OneDrive. This ensures that all communications remain confidential and easily accessible to authorised users only. With our cloud-based solution, you can access your data from any device with ease and peace of mind.

Does two-phones include data in my plan?

No, two-phones does not include data in your plan. two-phones provides a dedicated business number service and integration with Microsoft 365. Data usage will depend on your existing mobile data plan with your mobile network provider or a WIFI or Bluetooth connection

Are there any contracts or long-term commitments?

No, two-phones offers flexible plans without long-term contracts. You can choose the plan that suits your needs, and adjustments can be made as your business requirements change.

If I make a call to another two-phones user, will it count towards my allocated voice minutes?

No, calls between two-phones users do not consume your allocated voice minutes. two-phones operates on a peer-to-peer network, utilising internet connectivity rather than traditional voice channels, allowing you to communicate with other two-phones users without utilising your voice minutes allocation. This provides a cost-effective and efficient way to stay connected within the two-phones network.

Does two-phones keep any personal data?

As a company committed to privacy, two-phones does not store any personal data of our users. We adhere to strict data protection practices, ensuring that personal information remains confidential and is never shared with third parties. Nor do we use any of your data for promotional activities. Rest assured that your privacy is paramount when using our services.

What is an OTT service?

OTT stands for "Over-The-Top" and refers to services that deliver content or communication over the internet, bypassing traditional telecommunications infrastructure. two-phones is an OTT service that allows you to make calls and send messages using internet connectivity, providing a flexible and cost-effective alternative to traditional phone services.

How does two-phones ensure the safety of company data and documents?

At two-phones, we prioritise the security and privacy of your company's sensitive information. To achieve this, we have designed our system so that all company data and documents, including email attachments, are never stored on the mobile phone. Instead, we leverage Microsoft 365's secure OneDrive as the sole repository for viewing, sending, and saving email attachments. This approach ensures that your data remains centralised, encrypted, and accessible only to authorised users, providing the highest level of protection against data breaches and unauthorised access.